Privacy Policy

1. Information We Collect

When you visit or shop on our website, we may collect the following types of information:

• Full name, email address, and contact number
• Billing and shipping addresses
• Secure payment details (processed via trusted third-party gateways)
• Order history, preferences, and communication records
• Non-personal data such as IP address, browser type, and device information for analytics and performance optimization

2. How We Use Your Information

Your data is used to:

• Process and fulfill orders placed on 7sugarlane.uk
• Provide customer service and order support
• Send order confirmations, shipping updates, and service communications
• Enhance our website and product experience
• Send promotional offers (only if you’ve opted in)
• Comply with legal obligations and resolve disputes

3. Cookies and Tracking

• We use cookies and similar technologies to enhance your browsing experience and remember preferences.
• Cookies help us analyze website traffic and improve usability.
• You may disable cookies in your browser settings; however, some site features may not function properly.

4. Sharing and Disclosure of Data

We do not sell or trade your personal data. To fulfill orders and comply with legal obligations, limited data may be shared with:

• Authorized logistics and delivery partners
• Secure payment processors
• Government or customs authorities if legally required

For international orders, relevant recipient and product details may be shared with customs or postal agencies for clearance purposes.

5. International Data Transfers

• When fulfilling orders outside the UK, your data may be processed by overseas logistics and customs providers.
• Shipments may be subject to standard customs inspections or verification as per import regulations.

6. Data Security

• We follow strict security protocols to safeguard personal information.
• All online transactions are encrypted using industry-standard technology.
• Access to personal data is limited to authorized personnel only.
• While we take every precaution, no online transmission is completely secure, and absolute protection cannot be guaranteed.

7. Your Rights

• Request access to or correction of your personal data
• Request deletion of your information, subject to legal obligations
• Opt out of marketing or promotional communications at any time

To exercise your rights, contact us at: houseofsugarcraft5@gmail.com

8. Policy Updates

• This Privacy Policy may be updated periodically to reflect operational or legal changes.
• The latest version will always be posted on this page.
• Continued use of our website constitutes acceptance of the updated terms.

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