Return & Refund Policy

1. Returns

• Returns are only accepted in the event of a verified manufacturing defect or transit damage.
• Return requests must be raised within 24 hours of delivery.
• A 360° unboxing video from the moment the parcel is opened is mandatory for validation.
• Once approved, the item must be returned using a reliable local courier service. We do not offer pickup services.
• If the same item is out of stock, we will offer the closest available alternative based on value and availability.

2. Refunds

• Refunds are not applicable under normal circumstances.
• In exceptional cases, if a refund is granted:
  • A 15% restocking fee and the original shipping charges will be deducted.
  • Refunds are issued only to Indian bank accounts and may take 5–7 working days after approval.
• No refund will be processed if:
  • Delivery is confirmed through tracking records.
  • The shipping address provided was incorrect.
  • Delivery was attempted but the recipient was unavailable or failed to respond.

3. Exchanges

• If your order has not yet been dispatched, you may request an exchange for a different product of equal value.
• Exchange requests cannot be processed once the order has been shipped.
• No exchange is allowed for personalised or custom-made items.

4. Damaged or Incorrect Items

• Please inspect your package at the time of delivery.
• If the item received is damaged, defective, or incorrect, notify us immediately via email.
• A 360° unboxing video is required to validate any such claims.
• We will review the issue and provide a suitable resolution, which may include a replacement or store credit.

5. Lost or Delayed Parcels

• In case of parcels lost in transit, we will arrange for a free replacement.
• For delays:
  • Domestic orders: allow up to 10 working days.
  • International orders: allow up to 4 weeks before raising a concern.
• If delivery is confirmed via tracking, no refund or replacement will be issued.

6. Refused or Undelivered Parcels

• If delivery is refused or the customer is unavailable and the package is returned, the customer will be liable for re-shipping charges.
• No refunds will be issued in such cases.
• The order may be eligible for store credit at our discretion, excluding shipping costs.

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